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TERMS AND CONDITIONS

Cragvale is a doing business as (d.b.a.) name for Ryan S. Farnham of Hartford Vermont U.S.A.
By purchasing from Cragvale or using Cragvale's services you agree to the following terms and conditions.

Turnaround Times

  • Since our design and development services are flat rate, turnaround times are not guaranteed and serve only as estimates.
  • Actual completion time may vary based on workload.
  • Rush customers are prioritized.

Payments

  • We will send you electronic invoices via email which will also show up in the customer portal.
  • Payment is due up-front before work is to begin.
  • There is a 30 day money back guarantee if you are not happy with what we are providing.
  • Payment can be made by clicking the payment link in the invoice email or via the invoice through the customer portal.
  • Payments are collected through Zoho SecurePay and processed securely by Stripe Inc.
    We do not have access to your credit or ACH details, only the payment processor has access to this information. Zoho SecurePay collects your credit or ACH details but does not store it.
  • Payments made using ACH must clear prior to us starting work on the order.

Non Portability Agreement

  • Cragvale does not provide hard copies of your website or any services developed for them.
  • Cragvale maintains your website either in an active or inactive state (in the case of non-payment) for as long as Cragvale exists. However, if Cragvale is to shut down, we will export your website in a way you can self host it using an affordable Virtual Private Server (VPS) through another provider.

Website Management

  • Cragvale manages your domain name(s) for you at no additional charge.
    If you already own a domain name you can either transfer it to us or simply point its DNS to our service.
    Pointing your domain toward our service is as simple as pointing a CNAME record at cragvale.org, our system does the rest.
  • Free domain name registration or transfer included with all plans.
    We only purchase the following TLDs:
    .com | .net | .org | .xyz | .cloud | .store | .space | .online | .cc | .name | .autos | .beauty | .boats | .cam
    .click | .homes | .motorcycles | .site | .quest | .top | .website | .yachts | .monster
    Any other name you must register yourself and point DNS CNAME record to cragvale.org

Customer Support

  • Customer support is available six days per week Monday-Saturday.
  • Customer support hours are from 12pm to 8pm New York City time (GMT -5:00).
  • Most issues are resolved on the same day.
  • Complex issues may overrun into the next business day in which case you will be credited on your next invoice for the inconvenience.

Privacy

Please review our privacy policy for further details.